Frequently Asked Questions
Everything you need to know about your Mossman shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days. International delivery times vary by location.
What is your return policy?
We offer a 30-day return policy for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.
How do I find my correct size?
Each product page features a detailed size guide. We recommend comparing your measurements against our chart to ensure the perfect fit for our tailored silhouettes.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay and Klarna for a seamless checkout experience.
Are your garments ethically produced?
At Mossman, we are committed to ethical manufacturing. We partner with suppliers who adhere to fair labor practices and high-quality craftsmanship standards.